Shipping Policy

Handmade, made to order — here's exactly what to expect.

Every Rio Wreaths piece is handmade to order by Rio. Nothing sits in a warehouse — your wreath is built specifically for you after you order, which is why it looks nothing like mass-produced decor and why it takes a little time to reach your door.

Processing / production time
Because each wreath is crafted by hand, please allow 3–7 business days for Rio to build and prepare your order before it ships. During peak football season (August–January) and around holidays, production may run slightly longer — we'll always keep you posted if that's the case.

Shipping time
Once your wreath ships, transit typically takes 4–8 business days within the United States. Combined with production, most orders arrive within 7–15 days of purchase.

International orders vary by destination and customs, and generally arrive within 10–20 business days after shipping.

Shipping cost
We offer free worldwide shipping on every order — the price you see at checkout is the price you pay.

Order tracking
As soon as your wreath ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking within 8 business days of ordering, email us at [support email] and we'll track it down.

Where we ship
We ship worldwide. If your country isn't appearing at checkout, reach out and we'll do our best to accommodate you.

Customs, duties & import taxes (international orders)
Orders shipped outside the United States may be subject to import duties, taxes, or customs fees charged by your country's authorities. These are not included in your order total and are the responsibility of the customer. We have no control over these charges and can't predict their amount — please check with your local customs office if you're unsure.

Delays outside our control
Once a package leaves our hands, it's in the carrier's care. We're not responsible for delays caused by the shipping carrier, weather, customs holds, or incorrect address information. We'll always help you follow up, but carrier-side delays are outside our control.

Incorrect or incomplete addresses
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you'll be responsible for the reshipment cost. If you catch a mistake, email us immediately — if production hasn't started, we can update it.

Lost or stuck packages
If tracking shows your order as lost, or it hasn't moved in over 10 business days, contact us at [support email]. We'll open an investigation with the carrier and make it right with a replacement or refund once the package is confirmed lost.